Welcome to our Frequently Asked Account & Order Questions page.
My Account
Q. Do I have to create an account to place an order?
A. No, Creating an account is NOT mandatory but it is easy and allows you to check out faster during future orders and allows you to have multiple billing and shipping addresses. Once your account is set-up you can edit your account information and view past orders.
Q. What are the benefits of creating an account?
A. Creating an account saves time by storing your account information to simplify the order process. When you log in you will have access to your saved shipping and billing addresses.
Q. How do I create an account?
A. Creating an account is easy. Just before checking out, you will set up an account by clicking on click here to create an account in the shopping cart, or you can set up an account right now by clicking [ HERE ]. Your login will be your e-mail address and you pick your own password.
My Login
Q. What is my login?
A. Your login is the first e-mail address you entered. If you have edited your account and changed your e-mail address, your login will be the most recent email address you entered. If you are unsure what your email address is, please contact Alan Tollefson. He can get you the information you need.
Q. Can I change my login?
A. Yes. You can change your login but it is not recommended.
Forgotten Password
Q. What do I do if I’ve forgotten my password?
A. While in the Focus technology web site, click on "Login" at the top of the web site. Click on the "Forgot Password?" button underneath the Login Details. Enter the email address associated with your account and click “Submit” Your login will then be sent to your current e-mail address.
Order Information
Q. Can I make changes to my order after it has been submitted?
A. In short, “Yes” but please read. We're sorry, but orders cannot be changed online once they've been submitted. If you need to make a change to your order, contact us, give us your order number and we will direct you to the sales rep for your order and you can make any changes you want at that time.
Q. Will I receive an order confirmation?
A. Aside from the screen you see at the completion of your order, you will also receive an email confirmation of your order. If you have a question about your order, you can e-mail us with your name, address, date of order and your question. You may also call us at 1-877-959-5800.
Q. What is the Shopping Cart?
A. Our Shopping Cart is a convenient place to hold all the items you'd like to buy. Click the  button for any item you'd like to order, and we'll place it in your cart for you and show you a list of everything that's currently in your cart. When you're ready to finish your order, just access your Shopping Cart and click either "Login" if you already have an account with us or "create an account" if you need to set up an account or simply click the “> checkout” button if you wish to make a purchase without setting up an account on FocusTechnology.com.
Q. What if I have a problem while placing an order?
A. Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you're not sure about what to do next to complete your order, try beginning at your Shopping Cart. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact us immediately (1.877.959.5800 or sales@focustechnology.com) and we will help you.
Shipping Addresses
Q. If I’ve logged in before, how do I enter a new shipping address when placing an order?
A. As you check out, you will see the Billing and Shipping address screen. At that time, you can edit any address you need to edit or if need be, enter a new address. If you need the order to be sent to someone else, you can add them at that time.
Q. Can I change a shipping address once I've placed an order?
A. The Billing and Shipping address screen is the last chance to change or update shipping addresses. Once you pass that screen, shipping information cannot be changed. If you have placed your order and still need to change your shipping address, please contact us immediately.
Orders
( Return Policy: If an order is canceled or Items are returned within 30 days, for any reason other than the item being faulty, you will be charged a restocking fee, which is equal to 25% of the items purchase price. Orders may not be returned after 30 days. )
Q. What payment methods do you accept?
A. We accept most major credit cards, money orders, cashier checks, wire transfers, company checks, PayPal and upon approval we will accept personal checks and company purchase orders - Please contact us if you have any additional payment requirements needs at [ 1.877.959.5800 ]
Q. My order was shipped, so where is my tracking number?
A. If you did not receive your tracking number by e-mail, you can request your tracking number [ HERE ]
Q. I have my tracking number, now how do I track my order?
A. Now that you have your tracking number, you can easily track your order by
using our online service [ HERE ]
Orders Totaling $0.00
Q. What happens if the products in my order show a price of $0.00?
A. If your order shows products with prices at $0.00, you will need to contact the sales rep for a Quote on that item.
Please contact us if you have any additional questions not answered in this section.
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