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If you have questions about Orders, Click Here!
Welcome to our Questions & Answers page.
- I can't find the part I'm looking for on your site, does this mean you don't offer it?
- I'm looking to buy or sell a product that you don't have any information about on your site, I don't know if it's worth anything or what else to do with it. Can you help?
- I purchased some equipment from you and when I received it, it didn't work. What do I do now?
- What payment methods do you accept?
- My order was shipped, so where is my tracking number?
- I have my tracking number, now how do I track my order?
1) Question: I can't find the part I'm looking for on your site, does this mean you don't offer it?
Answer: No - Focus Technology is always increasing the catalog of parts we have online. Unfortunately, there are thousands and thousands of parts. Please send us a quote request of what you need or call us toll free [ 1.877.959.5800 ] and we'll help you out.
2) Question: I'm looking to buy or sell a product that you don't have any information about on your site, I don't know if it's worth anything or what else to do with it. Can you help ?
Answer: Yes - Focus Technology has a lot of dealer tools and resources to help you identify what your equipment is and what value it may have. Please send us the details of what you have and we'll reply as fast as we can with an estimate or an offer for you.
[ FREE Online Quote ]
3) Question: I purchased some equipment from you and when I received it, it didn't work. What do I do now?
Answer: Call us immediately - Focus Technology has a professional technical staff in house to assist with all trouble shooting and install needs. We also have a 30 day replacement warranty, free of charge, on all equipment that we sell. We are committed to customer service and ensuring that you get a quality product at a great price.
4) Question: What payment methods do you accept?
Answer: We accept most major credit cards, money orders, cashier checks, wire transfers, company checks, PayPal and upon approval we will accept personal checks and company purchase orders - Please contact us if you have any additional payment requirements needs at [ 1.877.959.5800 ]
5) Question: My order was shipped, so where is my tracking number?
Answer: If you did not receive your tracking number by e-mail,
you can request your tracking number [ HERE ]
6) Question: I have my tracking number, now how do I track my order?
Answer: Now that you have your tracking number, you can easily track your order by using our online service [ HERE ]
Please contact us if you have any additional questions not answered in this section.
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